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can't log in (assist)

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Taceaux

Taceaux

VIP Member
on behalf of Shimz :

she can't log in...keeps getting a black screen ...providing screenshots of her email with shots of her issue

any help would be appreciated

1714575287167.png
 
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ChatMaster
It’s hardly our fault that someone can’t remember their email or password. It’s not that difficult to keep track of.

If they want to PM me their details, I’ll look into it. I won’t be making any promises.

They didn’t lose access to their account because of anything we did our end.
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poor shimz....

never knew how to delete cookies/cache...

she got in under a different device...

but she cleared her cookies and still having the same black screen issue

told her to clear her cache but poor thing doesnt have her passwords memorized...OR her backup email
 
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Taceaux said:
poor shimz....

never knew how to delete cookies/cache...

she got in under a different device...

but she cleared her cookies and still having the same black screen issue

told her to clear her cache but poor thing doesnt have her passwords memorized...OR her backup email
Click to expand...
Have heard from others that using a different browser has fixed the issue for them :)
 
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So shimz still can't get in on her iPad. I talked her thru finding chrome. She npw has chrome. And STILL can't get in. Just brings her to a black page.
 
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Taceaux said:
So shimz still can't get in on her iPad. I talked her thru finding chrome. She npw has chrome. And STILL can't get in. Just brings her to a black page.
Click to expand...
This may seem like a silly question, but are you sure she is actually loading chrome? Perhaps she is still using the original browser. I can't think of anything else to help, sorry.
 
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KiwiMinx said:
This may seem like a silly question, but are you sure she is actually loading chrome? Perhaps she is still using the original browser. I can't think of anything else to help, sorry.
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i know this would eventually be an admin question...but since she cant remember her passwords (lol) including her backup email...is it possible to have y'all change her backup email to a new one so she would have a way to change her password once she clears her cache?
 
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Taceaux said:
i know this would eventually be an admin question...but since she cant remember her passwords (lol) including her backup email...is it possible to have y'all change her backup email to a new one so she would have a way to change her password once she clears her cache?
Click to expand...
We do not have the ability to change users emails, nor change people's passwords. She's going to just have to create a new account.
 
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Taceaux said:
this is the second time shes gonna have to make a new acct ....not to mention lose her VIP ...AGAIN
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...which shouldnt really be her fault since both times it was due to the site going down...any chance she can have her VIP transferred over if she makes yet another new one?
 
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It’s hardly our fault that someone can’t remember their email or password. It’s not that difficult to keep track of.

If they want to PM me their details, I’ll look into it. I won’t be making any promises.

They didn’t lose access to their account because of anything we did our end.
 
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